Adspirer Support: Discord, GitHub & Enterprise Help

Get help with Adspirer — join our Discord community, report bugs on GitHub, or email support. Enterprise onboarding and priority response available.

Need help? Here’s how to reach us.

Quick Fix: Connection Issues

If Adspirer tools aren’t responding or you see connection errors, try these steps in order:

1. Check Tool Permissions

   In your AI client’s connector settings, make sure:

   • Read tools (performance, research, status) → Always allow
   • Write tools (campaign creation, budget changes) → Custom (ask each time)

   If tools are blocked or set to “Never allow,” nothing will work.

2. Disconnect and Reconnect the Connector

   • Claude: Customize → Connectors → Disconnect Ads MCP → Connect again → Complete OAuth
   • ChatGPT: Settings → Apps → find Adspirer → Disconnect → reopen the Adspirer app → Connect → Complete OAuth
   • Claude Code: claude mcp remove adspirer → claude mcp add --transport http adspirer https://mcp.adspirer.com/mcp → Restart → /mcp to authenticate

   Claude and ChatGPT web connectors may disconnect every 1–2 weeks. This is normal — just re-enable and re-authenticate.

3. Refresh Your Adspirer Session

   If reconnecting didn’t help, your login session may have expired:

   1. Go to adspirer.ai
   2. Log out (avatar → Sign out)
   3. Log back in
   4. Return to your AI client and retry

These steps apply when nothing works — not even get_connections_status or basic tools. If some platforms work but one doesn’t, that’s a platform-specific issue. Reconnect just that platform at adspirer.ai/connections.

Self-diagnose first. Ask your AI assistant to “diagnose my setup.” The free diagnose_my_setup tool runs a full health check and tells you whether the problem is your AI-client connection (your ChatGPT/Claude link to Adspirer) or an ad-platform sign-in — two different connections that are easy to confuse — so you reconnect the right one.

Still stuck? Reach out through the channels below.

You can also use the in-app support chat at the bottom-right of adspirer.ai. It now accepts screenshot attachments (PNG/JPEG — paperclip, paste, or drag-and-drop), so you can show a visual issue instead of describing it, and your conversation resumes where you left off for up to 7 days.

Community

Join our Discord

Ask questions, share workflows, get help from the team and other Adspirer users. The fastest way to get answers.

Report an Issue

Found a bug or something not working? Open a GitHub issue with the details.

Open a GitHub Issue

Bug reports, unexpected errors, and tool failures. Include your AI client, ad platform, and the error message.

What to Include in a Bug Report

A good bug report helps us fix things faster:

Field	What to Include
AI client	Claude Code, Cursor, ChatGPT, Codex, OpenClaw, Windsurf, Perplexity, Manus
Ad platform	Google Ads, Meta Ads, LinkedIn Ads, TikTok Ads
Tool name	The Adspirer tool that failed (e.g., create_search_campaign)
Error message	The exact error text
Steps to reproduce	What you did before the error occurred
Expected behavior	What you expected to happen

Email Support

For account issues, billing questions, or anything that doesn’t fit a GitHub issue:

[e-mail]

Based in San Francisco, PST. Typical response time: 2–4 hours.

Feature Requests

Have an idea for a new tool, workflow, or platform integration? We track feature requests on GitHub:

Request a Feature

Describe what you’d like Adspirer to do. Include the platform, use case, and why it matters.

Enterprise Support

Managing campaigns for multiple clients or need dedicated onboarding? The Adspirer Enterprise plans for agencies and teams include multi-seat access, pooled tool calls, a dedicated Slack channel, and a 4-hour support SLA.

Book a Demo

Priority support, dedicated onboarding, and custom integrations for agencies and teams.

Quick Links

FAQ

Common questions about Adspirer — pricing, security, platforms, troubleshooting

Glossary

Advertising and technology terms used across Adspirer

Security

OAuth, encryption, data handling, and how to revoke access

Pricing

Plans, tool call limits, and what’s included